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Cisco webex productivity tools mac not logging in install#
Cisco webex productivity tools mac not logging in download#

The Productivity Tools offers more than Outlook integration. The Productivity Tools can be downloaded from your company’s WebEx Portal website.

Cisco webex productivity tools mac not logging in install#

Productivity Tools Setup-> On your Desktop-> Install Productivity Tools Support-> Downloads-> select: Productivity Tools

Cisco webex productivity tools mac not logging in download#

If WebEx isn’t installed yet, you must download and install the application from your corporate WebEx website (ask your administrator if you do not know the URL).įor a default website layout of WebEx, you can find the link for the installer by going to If WebEx Productivity Tools is not installed… The Ribbon or at the end when you select your Calendar folder. The WebEx icons will show next to the New option group on In Outlook 2010, the options will be shown on the Home tab. Once you have re-enabled the add-in, restart Outlook to get your Ribbon buttons or Toolbar back. If it is not listed there either, click the “Add…” button in the COM Add-Ins dialog and point it to the following location Ĭ:\Program Files\WebEx\Productivity Tools\ptolkadd.dllĬ:\Program Files (x86)\WebEx\Productivity Tools\ptolkadd.dllĬ:\Program Files\WebEx\Productivity Tools\ptolkadd64.dll If it is listed here, select it and click on Enable. You’ll find this option in the Add-ins section of Outlook 2007 and Outlook 2010 or under Help-> About Microsoft Office Outlook-> Disabled Items… in Outlook 2003. In case the add-in got disabled because of a crash, then it could also be listed under Disabled Items. WebEx Productivity Tools is listed as a COM Add-in. If the WebEx Toolbar or Ribbon buttons still do not show, you must enable the add-in in Outlook in the usual way. The WebEx add-in will not be available in Outlook. Without Outlook being enabled in the WebEx Settings,

Restart Outlook and once restarted, verify that the WebEx options are now available on the Toolbar or in the Ribbon.

Verify that “Microsoft Outlook” is selected for “Email and Scheduling”.

Start-> All Programs-> WebEx-> Productivity Tools-> WebEx SettingsĬlick on the “Edit WebEx Settings” link at the bottom or press F11. Enable Outlook in Cisco WebEx One-Click clientīefore checking if the add-in is enabled in Outlook, you’ll first have to check if Outlook integration has actually been enabled in the WebEx One-Click client How can I make the WebEx integration available in Outlook again?Īssuming that you have installed the “WebEx Productivity Tools” already (see further below if you haven’t), common reasons for the WebEx buttons not being available in Outlook is that the add-in is either disabled in Outlook or in the Cisco WebEx One-Click client itself.Īlso, check your installed version of the client if your are using Outlook 2010. However, I no longer see this WebEx Toolbar nor does it show as a Ribbon tab in Outlook 2010. For this I used to have a WebEx Toolbar in Outlook to directly schedule on-line meetings from within Outlook.

If either of the above commands are run locally on the machine and not via a remote deployment, the following window will be displayed.We're using Cisco WebEx for on-line meetings.

No-Output Command: sudo '/Applications/Webex Productivity Tools/Uninstall.app/Contents/MacOS/Uninstall' > /dev/null 2>&1.

Output Command: sudo '/Applications/Webex Productivity Tools/Uninstall.app/Contents/MacOS/Uninstall'.

Run one of the two commands found below depending on whether or not you would like output.

Open a Terminal CLI (opening terminal via the search function on MacOS is displayed below).

Uninstall via Terminal CLI / Remote Management Tool (IT Administrator) Once this window disappears, Webex Productivity Tools will have been successfully uninstalled from your system

On successful entry of administrative credentials, the window seen below will appear.

On selecting Uninstall.app, you will be prompted with a window prompting for administrative rights.

Once you've navigated to the Webex Productivity Tools folder, open the application named Uninstall.app.If the application folder is on your dock, selecting it will open up similarly to the image below.Open Finder and navigate to the Applications folder which can be found on the left side of the finder window or the path can be entered as "/Applications".Navigate to your Applications folder which can be done via the methods found below and then locate and select the Webex Productivity Tools folder.Uninstall via Uninstall Application (Basic User w/ Administrative Rights)

If Outlook is open, the following message will appear: Before proceeding with either of the uninstall guides found below, ensure that Outlook is not open on the system.

Cisco Webex Productivity Tools will no longer be supported on MacOS beginning May 2021.

This documentation will highlight the steps to uninstall Webex Productivity Tools for MacOS (both for basic users and administrators).